Return & Refund Policy
Effective Date: January 1, 2026
At FIRVANRA SOLUTIONS PRIVATE LIMITED, customer satisfaction is important to us. Please read our return and refund policy carefully.
1. Return Eligibility
Products may be eligible for return only if:
- The product is damaged upon delivery
- The product is defective
- Wrong product was delivered
Return requests must be raised within 48 hours of delivery.
2. Non-Returnable Items
We do not accept returns for:
- Used products
- Opened or damaged packaging (unless damaged during delivery)
- Perishable goods (if applicable)
- Items marked as non-returnable
3. Return Process
To request a return, please contact us at:
Include:
- Order number
- Photos of the product
- Description of the issue
Our team will review your request and respond within 2–3 business days.
4. Refund Policy
If your return is approved:
- Refund will be processed to the original payment method
- Refund timeline: 5–10 business days
- Shipping charges (if any) are non-refundable unless the error is from our side
5. Replacement
In eligible cases, we may offer a replacement instead of a refund.
6. Cancellation vs Return
- Cancellation is only possible before shipment
- Returns are only applicable after delivery
7. Contact Us
FIRVANRA SOLUTIONS PRIVATE LIMITED
Email: support@FIRVANRA.store